Who we are
Why did we build Petchef
Because we love nature and pets! We believe that if more people fall in love with pets (and nature in general) they will be better citizens and more aware of our impact on the world.
The impact we create
Pets eating Petchef live longer, healthier and happier. Our pawrents have less worries regarding their pets health, less vet bills and more time to enjoy with their pets.
What is Petchef?
We specialise in easy, customised, healthy pet food subscription.
100% natural & complete nutrition
Petchef is carefully curated by pet nutritionists to ensure every meal has just the right amount of nutrition for your pets! We use only high grade ingredients and cook it fresh everyday.
Customised for your individual pet
We know every pet is different and so we individually pack all our meals to suit their size. All you have to do is open and serve exactly the right amount! No more over- or under-feeding!
Delivered at your convenience
We automatically send you your meals before your current batch runs out! Our online dashboard and attentive customer service means you can manage all your deliveries ahead of time!
How does it work?
Start by telling us all your pet's details
Only takes a few minutes and helps us figure out exactly what is suitable for your furkid
We cook their customised meals
Using only fresh, human-grade ingredients, we gently cook and portion out your pet’s meals
Receive your meals when you want
Get it delivered straight to your door every 2 weeks so you'll never miss a meal again
Serve the healthy pet food they deserve!
They might not thank you for it but it will show in their energy levels and through less visits to the vet
Petchef benefits
Our long term mission is to see all pets live longer, healthier and happier lives.
We believe that to achieve this, we must start by feeding them right.
So we’ve designed all our meals to truly benefit your pets. And we know it’s true because within a few weeks of eating Petchef, you’ll be able to see the difference through their behaviours and appearance!
Our recipes
Our food recipes are curated by pet nutritionists and made with 100% premium human-grade ingredients from the same shop as yours! All our recipes are fully transparent, packed with all the specific nutrition to help pets live longer and healthier lives.
Start with 2 weeks now
It usually takes about 2 weeks to transition into a new diet, so we allow you to select just 2 weeks’ worth of food for your first month. Mix it with your current meals more and more until the old recipe/meals are no longer necessary.
- Complete nutrition
- Perfectly portioned for your pet
- Choose any recipe you want
- Delivered to your door
- No commitments!
- Customer service there to help you at any time!
Simply select 2 weeks supply when you’re checking out.
Testimonials
Hear not just from us, but our happy pawrents and furkids!
Petchef made it easier for me to provide food for my furkids at the highest level of ingredients available. This ensured my furkids have good coats, and healthy guts. What I like the most about Petchef is the focus on quality ingredients and subscription options.
Because of this option, I no longer need to think about purchasing my fur kids’ food on a monthly basis.
- Edda
Petchef has helped me and my furkids in many ways. They helped one of my overweight doggo lose weight, his mobility now is so much better compared with just kibble diet.
My other senior doggo, she used to be a picky eater, but she will never say no to Petchef, in fact always looking forward for meal times now. I do also noticed that their fur now are smooth and shiny.
- Grace
Since my mom started feeding me food from Petchef, she noticed that I achieved healthy weight and has a nice solid, and strong form, and my fur is so soft too! It only took 3 days of consistently feeding me food from Petchef for her to see a difference in my weight and fur.
- Tasnim
We are a team of Pet Experts ready to support you
Let us know about your pet’s health problems or dietary requirements and we’ll help you tailor the most suitable meals! Our live agents consists of trained pet nutrition experts who want the very best for your pets
Most common questions answered
What health benefits can my pet gain from eating Petchef food?
Think about how revitalised you feel after enjoying a fresh, nutrient-packed salad. That’s the feeling your pet experiences with Petchef. Our meals, made from natural, real ingredients, greatly enhance your pet’s overall well-being. Benefits include improved heart health, boosted energy levels, shinier coats, fresher breath, better eyesight, and healthier, more compact stools.
Where do you source the ingredients for Petchef pet food?
We are dedicated to providing your pets with only the best, using premium, human-grade ingredients from reliable suppliers. When we first started, we sourced ingredients from supermarkets and prepared meals for pets just as we would for ourselves.
Now, we have established relationships with trusted suppliers who also supply top restaurants. This ensures that every ingredient meets our high standards of quality and safety. Our promise: Petchef meals are fresh and gently cooked without any preservatives, additives, or fillers (non-nutritive, cheap food)!
Do I need to do any preparation for Petchef meals?
Absolutely not! We understand that you have a busy schedule, so we handle all the preparation and make it ready to eat. We source fresh ingredients, ensure they meet pets’ nutritional needs, and tailor the recipes to your pet’s unique profile. All you need to do is open the pack, serve, and clean the bowl after each meal! Plus, we deliver straight to your doorstep, saving you a trip.
Does Petchef food require freezing or refrigeration?
If you ordered Petchef food in/to Singapore: No freezing is required! You can serve Petchef food directly from the packaging without any need for refrigeration. If you have leftovers after opening a pack, simply store them in the refrigerator for up to 3 days to keep the food fresh and safe for your pet to enjoy later.
Petchef food is created with the busy modern pet parent in mind. So we’ve made ready-to-serve meals tailored to your pet’s size to eliminate the need for freezing or weighing, while providing your pet with the freshest, most natural nutrition!
How do I know Petchef food is safe for my pet?
We take safety seriously. Every ingredient in our pet food is safe for human consumption and perfectly safe for pets. Our food undergoes regular lab testing to ensure it meets the highest safety standards. We even share these meals with our pets — they love them, and so do we!
What should I do if my pet has a sensitive stomach?
Sensitive stomachs can be tough for pets and their owners. Various factors, such as allergies or nutrient intolerances, can be the cause. Identifying the root cause is crucial before introducing new food. Gradually transitioning to Petchef allows your pet’s digestive system to adapt. Our chicken recipe, lower in fat, is particularly suitable for pets with gastrointestinal issues.
If your pet is new to fresh/wet food, it’s normal to experience some runny stools initially as their system adjusts to pure, cooked ingredients. Don’t worry, keep it up and it’ll pass in a couple days.
How can I cancel my subscription?
Cancelling your subscription is simple and hassle-free. Just log in to your Dashboard, navigate to the subscription section, and submit a cancellation request.
If you need assistance, our friendly customer support team is always ready to help guide you through the process. We aim to make your experience with Petchef as seamless as possible, whether you’re starting or ending your subscription.
How can I delay or pause my next delivery?
If you’re going to be out of town or need to temporarily stop deliveries, you can easily postpone your next delivery through your Dashboard.
You can pause deliveries and payments for up to 2 months at a time, as often as necessary. When the selected date arrives, your deliveries will automatically resume, bringing fresh Petchef meals right to your door.
How can I reactivate my account?
Reactivating your Petchef account is quick and easy. If you’ve previously set up a meal plan for your pet and want to restart deliveries, just follow these steps:
- Log in to your Dashboard.
- Select your desired delivery date and time.
- Complete your payment as you did before.
Our system will automatically schedule your deliveries, and you’ll receive a payment receipt via email. We’ll also notify you of upcoming deliveries by SMS a few days in advance.
How do I change my next delivery date, time, or address?
Need to adjust your delivery details? You can easily make changes in your Petchef Dashboard. Here’s how:
- Log in to your Dashboard.
- Click “Edit” next to your address to change it or add a second address.
- Switch between addresses as needed.
To change the contents of your next order, follow the instructions in the next question.
How do I change my next order?
If you need to update your pet’s meal plan or adjust the contents of your next order, you can do so by editing your pet’s meals in your Dashboard. Here’s the process:
- Log in to your Dashboard.
- Click “Manage” next to your pet’s name.
- Click on “Meals” to edit their selected recipes.
Our system will calculate the price difference between your current and newly selected meals and charge or credit you the difference immediately.
Still have questions?
Tell us about your furkid and we’ll work out how much food they need, and recommend a customised plan. Or ask us anything we haven’t covered above!
